Usein kysytyt kysymykset


Q: I sold my ticket, but can't send it through, what can I do?

A: If it's a member ticket, please send the ticket details, your name, and the buyer's name to us via email at If the ticket includes, for example, a meal preference, the buyer won't be able to change it. If it's a non-member ticket, please inform us accordingly. The new buyer of the ticket must come to TUO Lounge or another location marked for info/problem cases on the day of the event in order to use the ticket. 

For non-member tickets, it's possible to transfer them to another user on for most events. However, if this isn't possible, please inform us at

Q: Can I sell my member ticket to a non-member?

A: Of course! In this case, the buyer pays the price difference at the ticket exchange. The ticket buyer must come to the TUO Lounge or another location marked for info/problem cases on the day of the event in order to use the ticket. If a member purchases a non-member ticket, the price difference will not be refunded by TUO.

Q: Can my friend use my ticket, if I can't make it to the ticket exchange myself?

A: Yes, they can! If a ticket can't be transferred through, we need a written notification from you stating that your friend is authorized to use your ticket. You can send the notification in advance to Alternatively, your friend can call us at the ticket exchange, where we need to hear you giving permission for your friend to redeem your ticket over the phone.

Q: Can I come get my ticket after the ticket exchange?

A: Usually no, but there may be exceptions, for example, during appro events (pub crawls). Afterparty wristbands can usually be collected even at the map exchange. However, during Landerundi there is no flexibility with the ticket exchange time. For the most up-to-date information, please check our Instagram @opiskelijakunta_tuo.

Q: I lost my patch, can I get another? I didn't have time to come get my patch, what should I do?

A: The Student Union TUO aims to order patches according to the ticket sales quantity. Therefore, patches are limited to one per ticket. If you didn't have the chance to pick up your patch, we can arrange a separate pickup time at the TUO Lounge the week following the event.

Q: I lost my appro pass, can I get a replacement?

A: An appro ticket includes one pass. If the pass gets damaged or lost, it will not be replaced.

Q: I'm unable to attend the event that I bought a ticket for. Can I return my ticket?

A: TUO will not issue refunds for unused tickets, and purchased tickets cannot be returned. If you're unable to attend the event, we recommend selling your ticket to someone else.

If you have any good questions or ideas for what we should be telling on this page, you can send them to us at Set the message title as "FAQ questions".